Turn every intake call into a signed client.
Your firm pays $500 to $2,000 to acquire a single client — and 35% of intake calls go entirely unanswered. Attention records every conversation, coaches your intake specialists in real time, runs conflict checks automatically, and pushes a clean case summary to your practice management system before the caller hangs up.
- Live coaching on qualification, conflict, jurisdiction, and statute-of-limitations concerns
- Full conversation capture tied to the right matter in Clio, MyCase, Lead Docket, or Smokeball
- Privileged, retention-ready recording for every intake — no spreadsheet gaps
Automated case intake capture.
Case facts auto-populated
Contact info, incident date, jurisdiction, referral source, and opposing parties pulled straight from the call into your practice management system.
Zero manual handoff
The attorney has a full case summary and scored intake scorecard before the consultation — no 'what's this case about?' moments.
"I think our sales team would riot if we took this away from them and told them they have to go back to the old fashioned way."
Matthew Mallin
VP Enterprise Sales, Case Status
The legal problem
Intake is where law firm growth leaks.
Prospects call 3-5 firms simultaneously and hire whoever picks up first and sounds most competent. If your intake specialist misses a qualification question or drops a follow-up, you just paid $500 for a lead that signed somewhere else.
Missed calls = lost cases
35% of legal intake calls go unanswered. Every one is a potential PI, family, or estate client who just called the next firm on the Google results page.
Inconsistent qualification
One specialist screens beautifully. Another forgets to ask about prior representation or incident date. Cases you shouldn't take get taken. Cases you'd have won get dropped.
Conflicts caught too late
You catch the conflict the day before the consultation — after a week of work, emails, and calendar invites. That's wasted attorney hours and real malpractice exposure.
Real-time intake coaching
Your intake specialist has 5 minutes to qualify, screen, and book — while also sounding like the most competent firm the prospect has called. Attention surfaces the next question, flags conflicts, and handles scheduling while they stay focused on the person on the line.
Practice-area qualification scripts
Different flows for PI, family, criminal, mass tort, estate, and immigration — surfaced live based on the caller's first few sentences.
Silent conflict alerts
Names and relationships auto-check against your client database. Specialist gets a quiet on-screen alert before the call goes any further.
How Attention helps you win.
The 5-minute response window decides which firm signs the client. Attention closes that window automatically — missed calls trigger an SMS + email follow-up with a direct booking link in under 60 seconds, so the prospect doesn't call the next firm.
- Speed-to-lead automation for every after-hours and overflow call.
- Intake specialists scored on qualification, empathy, and close strength.
- Referral-source attribution tied directly to signed engagements.
Built for how law firms actually win business.
Real-time feedback
Live prompts for the next qualification question, conflict alerts, and SOL deadlines — before the call ends.
Track engagement
AI scores caller intent and flags the prospects most likely to sign so your team prioritizes follow-up.
Build confidence
Specialists learn from every winning intake in your firm — new hires ramp in 2 weeks, not 3 months.
Track progress
Partners see which scripts, specialists, and referral sources convert — and where the leaks are.
Automate success: your firm on autopilot.
Every intake becomes a clean case record in your PM system. Every missed call becomes a booked consultation. Every conflict gets caught in the first 60 seconds.
- Auto-push contact, case facts, and scorecards to Clio, MyCase, Lead Docket, or Smokeball
- SMS + email follow-up within 60 seconds of any missed inbound call
- Audit-ready privileged recording with role-based access for partners and staff
FAQ
Common questions from legal teams.
Does Attention integrate with Clio, MyCase, or Lead Docket?+
Yes. Attention has native integrations with the major legal practice management and intake platforms including Clio, MyCase, Smokeball, Lead Docket, CallRail, and Filevine. Summaries and case data sync automatically.
How do you handle attorney-client privilege?+
Attention treats all intake recordings as privileged material. Access is role-restricted, encrypted at rest and in transit, and never used for model training. Your firm controls retention, export, and deletion.
Can we use Attention for specific practice areas only?+
Absolutely. Deploy first on your highest-volume practice area — typically PI or mass tort — then expand to family, estate, immigration, or criminal defense once the team sees the lift.
What about after-hours and weekend calls?+
Attention works with your existing answering service or virtual receptionist. If a call is missed, an automated SMS + email follow-up fires within 60 seconds with a booking link — before the prospect calls the next firm.
Win the 5-minute response window. Every time.
See a legal-specific deployment plan with your practice areas, PM system, and intake volume.